Circus Champ – Support

We answer every message. E-mail help@screenbiz.in, WhatsApp +91 7009538013, or read the answers below.

Frequently asked questions

How do I play?

Hold the arrow buttons to move Champ and tap JUMP to jump. Some acts change the button: SPRAY on the elephant, BOUNCE on the trampolines (tap as you land for a super bounce), FLOAT under the balloons (hold to rise), LET GO on the trapeze and FIRE in the cannon. Each act has a bonus that counts down while you play – finish quickly to keep more of it. Every 20,000 points earns an extra life.

With a keyboard or game controller: arrow keys or A / D move, Space, W, Z or X (controller A / B) jump, and P or Esc (controller Start) pauses.

How do I earn jewels?

Clear acts (2 jewels each on the first lap, more on later laps), finish all ten acts (20 jewels), watch an optional video in the Jewel Shop (5 jewels, up to 5 times a day), or share the game once a day (5 jewels). You start with 10.

What can I buy with jewels?
ItemPrice
Continue after Game Over, keeping your score (or watch a video instead, once per game)10 jewels, +5 for each further continue in the same game
Retry an act after Game Over (fresh score)Free
Extra life before an act5 jewels
Unlock an act early12 jewels per act skipped
Costumes: Ruby, Royal, Mint, Sunshine, Midnight, Golden20 – 100 jewels (Classic is free)
I bought jewels but they did not arrive.

Open the game while online – every time it starts or comes back to the screen it collects finished Google Play payments, and jewels are credited exactly once. Some payment methods take a while to complete; the jewels arrive when Google Play confirms the payment. Still missing? E-mail us the order number from your Google Play receipt.

I bought "No ads" – how do I get it back on a new phone?

Install the game signed in with the same Google account and open it while online. No ads is restored automatically from Google Play.

Will I keep my jewels and costumes on a new phone?

Jewels, costumes and unlocked acts are stored on your device. They move to a new phone only through Android's backup and restore (Settings → Google → Backup), and they are lost if you uninstall the game or clear its storage without a backup. Purchases of jewel packs cannot be restored after they have been credited.

How does the leaderboard work?

Tap SCORES on the title screen to see your ten best runs on this device. Tap GOOGLE PLAY LEADERBOARD there to compare with players everywhere on Google Play Games. Your Play Games profile settings decide who can see your name and score.

Can I turn the ads off?

Buy No ads once in the Jewel Shop to remove the full-screen ads. Videos stay available for jewels and continues, but they are always optional.

How do I change my ad privacy choices?

Tap Ad choices on the title screen (shown where the law requires a consent choice). You can also reset your advertising ID or opt out of ad personalisation in Android Settings → Google → Ads.

How do I share my score?

Tap SHARE on the "Game Over" screen (or on the title screen for your best score). The game makes a picture of your score – sized for WhatsApp status and Instagram stories – and opens Android's share sheet so you can pick the app and the people. Sharing once a day earns 5 jewels.

Notifications and the daily reminder

With your permission the game sends at most one evening reminder a day, only on days you have not played, and occasional news such as new costumes or jewel events. Tap the bell on the title screen to turn them on or off, or use Android Settings → Apps → Circus Champ → Notifications.

Music, sound effects and vibration

All three can be switched on and off on the title screen.

Which devices are supported?

Android 8.0 (Oreo) and newer – phones and tablets. The game plays in landscape.

Circus Champ – your data and how to delete it

Circus Champ is published by Screenbiz. The game has no accounts and no server of ours, so there is no profile about you on our side. This section lists what is stored, where, for how long, and how to have it removed.

What is stored, and for how long

DataWhere it is storedKept forDeleted by
Best score and top-10 list, jewels, costumes, unlocked acts, sound/music/vibration and notification settings, the day you last played (for the daily reminder), daily reward counters, purchase tokens, your ad consent choiceOn your device only (and your Android backup, if switched on) – never sent to usUntil you delete itStep 1
Online leaderboard: your Play Games nickname, avatar and the scores the game submits (Google Play Games)GoogleUntil you delete themYour Play Games profile settings or Google Account, or step 3
Jewel pack and "No ads" purchase recordsYour Google Play account (Google Play Billing)Per Google Play's policiesGoogle Play → Payments & subscriptions
Advertising ID, ad impressions and clicks, approximate location derived from your IP address (Google AdMob)GooglePer Google's advertising policiesStep 2, or step 3 for a formal request
Game statistics: acts played and finished, lives lost, scores, jewels earned and spent, device model and Android version, a random app-instance ID (Google Firebase Analytics - never the advertising ID, never used for ads)Google, on our behalf2 monthsAutomatically, step 1 (new random ID), or step 3
Crash reports: error details, device model, Android version, the act and lap being played (Google Firebase Crashlytics)Google, on our behalf90 daysAutomatically, or step 3
Notification token: a random messaging token for news notifications (Google Firebase Cloud Messaging), only while notifications are onGoogle, on our behalfUntil notifications are switched off or the game is uninstalledThe bell on the title screen, step 1, or step 3

We never collect your name, e-mail address, phone number, contacts, photos, files, microphone or camera data, or your precise location.

Steps to request deletion

  1. Delete everything the game stored on your device. Android Settings → Apps → Circus Champ → Storage → Clear storage, or uninstall the game. Scores, jewels and settings are gone immediately (unspent jewels cannot be recovered).
  2. Reset or delete the advertising identifier used for ads. Android Settings → Google → Ads → Reset advertising ID (or Delete advertising ID), where you can also opt out of ad personalisation.
  3. Ask us to delete anything else. E-mail help@screenbiz.in with the subject "Circus Champ data deletion request". We delete the game statistics and crash reports we can identify from your description, pass the request to Google for the rest, and confirm to you in writing, within 30 days and usually within two working days. We keep only the e-mail exchange, and only as long as we need it to show the request was handled.

Prefer WhatsApp? Message +91 7009538013 with the same request.

Report a problem

Please include your device model, Android version and what happened. E-mail support

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